Now the Fear Sets In - Cannot access dining reservations

**NicW** · 11-24-2009, 10:56 PM

The day finally came, I booked my dining reservations for our honeymoon over the phone and was thrilled to have been able to reserve many of our favorite restaurants and spots.
However, now when trying to access my reservations online the website it states: "The resort reservation(s) you were trying to retrieve cannot be found. Please check that youve entered the correct confirmation number."

However, I copied them down directly as the woman on the phone read them to me. I'm not sure how to proceed.
Could someone ease my mind? Will disney be able to look up my original reservations? Or am I completely out of luck.

*Sigh*

**Sharon&Randy** · 11-25-2009, 12:26 AM

Hi!
Did you just check on the computer?
I would call the dining reservation number and talk to a person.
Make sure to tell them that this is for your honeymoon.
I'm sure it will all turn out OK.

How exciting to go to Disney for your honeymoon!!
Sharon

**NC_WDW_Daddy** · 11-25-2009, 07:26 AM

Give them a call and have a great honeymoon.

**doconeill** · 11-25-2009, 03:38 PM

Are you entering your ADR numbers, or your resort reservation number? The error indicates that it wants your resort reservation number...

I haven't had the opportunity to use the online ADR system myself yet, but I believe there were issues early on with being able to look up existing reservations, especially if you are not staying on site (and thus would not have a resort reservation number).

**NicW** · 12-09-2009, 08:36 AM

I contacted Disney Dining by phone and everything was settled. As she exlained to me, the online system still has a few problems and people who made reservations over the phone may have trouble looking up reservations online. But my confirmations still exist. Yippee!