You MUST call exactly 90 days before the date you want to dine at the Castle for breakfast. And, you MUST start calling a couple of minutes before WDW Dining opens (7 AM, on all days including weekends and holidays. All times are US EASTERN).
There are two possible greetings:
a) Thank you for calling the Disney Reservation Center. Our office is closed... (hang up immediately as soon as you hear the words "Our office" and hit redial immediately).
b) Thank you for calling the Disney Reservation Center (pause). If you are calling to make a Priority Seating for any location except Victoria & Albert's at the Grand Floridian Resort and Spa, please press "1" or remain on the line. For Victoria & Albert's, please press "2."
Press "1" as soon as you hear the pause.
Upon speaking to a "live person", interrupt the CRO rep and blurt out "I need Cindy's, for June xx, for x people, any available time". The CRO rep will understand your temporary rudeness, and you'll make up for it later with endless amounts of gratitude... Don't try and pick a specific time. Any delays will seriously hinder your ability to get a PS.
Use the 407-WDW-DINE (939-3463) number to directly call WDW Dining so you don't get caught in a transfer cue from the central number. This can amount to up to a 12 second delay in getting to Dining.
You will also need a credit card and there is now a cancellation