Info for Guests with Hearing Disabilities

SERVICES FOR GUESTS WITH HEARING DISABILITIES

Welcome to the Happiest Celebration on Earth! The following information highlights services available that may prove useful during your visit.


SIGN LANGUAGE: If requested,the Walt Disney Worldâ Resort provides Sign Language interpretation for our Guests at live Theme Park shows with a minimum of seven days notice. However, interpreted performances are currently available on a rotating basis as follows:

Disney-MGM Studios- Sundays, Wednesdays
MAGIC KINGDOMâPark- Mondays, Thursdays
Epcotâ- Tuesdays, Fridays
Disney’s Animal KingdomâTheme Park- Saturdays


This service can be requested by calling Walt Disney Worldâ Resort Information at (407) 824-4321 [voice] or (407) 827-5141 [TTY]. You will be contacted prior to your visit with an appropriate show schedule. Arrangements can also be requested for other events and shows with a minimum of two weeks notice. There is no cost for this service.
If necessary, please check with Guest Relations to obtain further information and the best location to view or wait for interpreted performances. Guest Relations can also provide updated performance schedules as well as equipment such as Assistive Listening Devices, Handheld Captioning receivers, and remote control Activators for Video Captioning.

CAPTIONING(NOTE: Not all parts of an attraction experience may be captioned)
Reflective Captioning

This technology utilizes an LED display to project captions onto an acrylic panelplaced in front of you. To use this system, please contact a host or hostess at the attraction for assistance.Reflective Captioning is available at the following locations:
MAGIC KINGDOMâ Park:
Frontierland-Country Bear Jamboree
Liberty Square-The Hall of Presidents
Fantasyland-Mickey’s PhilharMagic
Tomorrowland-The Timekeeper (seasonal)


Disney-MGM Studios:
The Magic of Disney Animation (theater only)
Voyage of The Little Mermaid
Walt Disney: One Man’s Dream (theater only)
MuppetVision 3-D
Fantasmic!


Epcotâ:
The Living Seas-Theater
The Land-“The Circle of Life”
Imagination!-“Honey, I Shrunk the Audience”
Wonders of Life (2)-Cranium Command & “The Making of Me”
(seasonal)
Canada-“O Canada!”
France-“Impressions de France”
The American Adventure-The American Adventure
China-“Reflections of China”
Norway-Maelstrom (theater only)


Disney’s Animal Kingdomâ Theme Park:
Discovery Islandä-“It’s Tough to be a Bugâ”

Video Captioning
Caption-ready monitors have a “CC” symbol and can only be activated by remote control. These remote control Activators are available through Guest Relations and require a $25 refundable deposit (must return item on the same day for refund). Handheld Captioning receivers also contain an Activator. Video Captioning is available at the following locations:
MAGIC KINGDOMâ Park:
Mickey’s Toontown Fair-Judge’s Tent
Tomorrowland (3)-Stitch’s Great Escape (pre-show), The Timekeeper (pre-show) (seasonal) & Walt Disney’sCarousel of Progress (pre-show) (seasonal)


Disney-MGM Studios:
“The Twilight Zone Tower of Terrorä” (pre-show)
Playhouse Disney-Live on Stage (queue)
Studios Backlot Tour (queue and warehouse)
Star Tours (boarding area)
MuppetVision 3-D (pre-show)


Epcotâ:
The Living Seas-Sea Base Alpha (selected locations)
The Land-Soarin’ (pre-show)
Wonders of Life (3)-Body Wars (pre-show), Frontiers Exhibit
Area & Coaches’ Corner (all seasonal)
Mission: SPACE-Mission: SPACE attraction
Test Track (2)-Briefing Room pre-show & Dreamchaser post-show


Disney’s Animal Kingdomâ Theme Park:
DinoLand U.S.A.â-DINOSAUR (pre-show)
Rafiki’s Planet Watch-Conservation Stationâ:Look-In Labs
Africa-Kilimanjaro Safarisâ (queue)


HandheldCaptioning

This portable captioning system uses a wireless handheld receiver to display text in locations where fixed captioning systems are impractical, such as moving attractions. Receivers are available through Guest Relations and require a $100 refundable deposit (must return item on the same day for refund). Handheld Captioning is currently available at the following locations:


MAGIC KINGDOMâ Park:
Walt Disney Worldâ Railroad
Adventureland (3)-Pirates of the Caribbean, Jungle Cruise, &
The Enchanted Tiki Room Under New Management
Liberty Square-The Haunted Mansion
Fantasyland (5)-Cinderellabration, Peter Pan’s Flight, Snow White’s Scary Adventures, “it’s a small world”, & The Many Adventures of Winnie the Pooh
Tomorrowland (4)-Stitch’s Great Escape,Tomorrowland Transit Authority, Walt Disney’s Carousel of Progress, & Buzz Lightyear’s Space Ranger Spin


Disney’s Animal Kingdomâ Theme Park:
Camp Minnie-Mickey (2)-Festival of the Lion King, &
Pocahontas & Her Forest Friends
DinoLand U.S.A.â-Tarzan Rocks!
Rafiki’s Planet Watch-Rafiki’s Planet Watch presentation
Africa-Kilimanjaro Safarisâ

Epcotâ:
Spaceship Earth-Spaceship Earth ride
Universe of Energy-Ellen’s Energy Adventure
Wonders of Life (2)-Cranium Command (seasonal) &
Goofy About Health (seasonal)
The Land-Living with the Land
Imagination!-Journey Into Your Imagination With Figment
Norway-Maelstrom (ride portion only)
Mexico-El Rio del Tiempo


Disney-MGM Studios:
Beauty & the Beast-Live on Stage
The Great Movie Ride (ride portion only)
Playhouse Disney-Live on Stage
Walt Disney: One Man’s Dream
Sounds Dangerous-Starring Drew Carey
Studios Backlot Tour

ASSISTIVE LISTENING DEVICES:Assistive Listening Systems utilize a lightweight wireless device that receives an infrared signal (an invisible beam of light) from overhead transmitters at certain locations in order to amplify sound. Receivers are available at the Guest Relations lobby. A $25 refundable deposit is required (must return item on the same day for refund). Assistive Listening Systems are available at the following locations:

MAGIC KINGDOMâ Park:
Adventureland (2)- Jungle Cruise & The Enchanted Tiki Room
Under New Management
Frontierland-Country Bear Jamboree
Liberty Square-The Hall of Presidents
Fantasyland (2)-Cinderellabration & Mickey’s PhilharMagic
Mickey’s Toontown Fair-Judge’s Tent
Tomorrowland (4)-Sunny Eclipse at Cosmic Ray’s Starlight Café,
The Timekeeper (seasonal), Walt Disney’s Carousel of
Progress (seasonal), & Galaxy Palace Theater (seasonal)


Disney-MGM Studios:
Lights, Motors, Action! Extreme Stunt Show
Beauty & the Beast-Live on Stage
Fantasmic!
Playhouse Disney-Live on Stage
Voyage of the Little Mermaid
Walt Disney: One Man’s Dream (theater only)
Who Wants To Be A Millionaire-Play It!
MuppetVision 3-D
Sci-Fi Dine-In Theater Restaurant
Indiana Jonesä Epic Stunt Spectacular!
Sounds Dangerous-Starring Drew Carey

Epcotâ:
Universe of Energy-“Ellen’s Energy Adventure”
Wonders of Life (3)-Cranium Command, “The Making of Me”, &
Goofy About Health (all seasonal)
Test Track (pre-show)
The Living Seas-Theater & selected exhibits
The Land-“The Circle of Life”
Imagination!-“Honey, I Shrunk the Audience”
The American Adventure (2)-The American Adventure &
America Gardens Theatre
Germany-Biergarten
China-“Reflections of China”
Norway-Maelstrom (theater only)
Innoventions (East & West)-certain attractions
France-“Impressions de France”
Canada-“O Canada!”


Disney’s Animal Kingdomâ Theme Park:
Discovery Islandä-“It’s Tough to be a Bug!â”
Camp Minnie-Mickey (2)-Festival of the Lion King &
Pocahontas & Her Forest Friends
DinoLand U.S.A.â (2)-DINOSAUR (pre-show) & Tarzan Rocks!
Asia (2)-Flights of Wonder & Kali River Rapids (pre-show)
Rafiki’s Planet Watch-Conservation Stationâ (certain attractions)
Africa-Kilimanjaro Safarisâ

WRITTEN AIDS:Guest Assistance Packets containing dialogue, flashlights, and pen/paper are available at or near the performance areas or entrances for most shows and attractions. Please contact a host or hostess at the location for assistance.


TELEPHONES:Pay telephones equipped with amplified handsets as well as Text Typewriters (TTYs) are widely available throughout the Walt Disney Worldâ Resort.


INFORMATION:To obtain further information about available services for Guests with disabilities, visit the Walt Disney WorldâResortwebsite at www.disneyworld.com or contact Walt Disney WorldâResortInformation at (407) 824-4321 [voice] or (407) 827-5141 [TTY].

REVISED 5/05

Just an additional not. There are 2 types of ALD's . One type is like a headband with earbuds and the other can be used with cochlear implants or with a headphones same as a cd player or radio. I normally bring my own headphones as there is only a certain that are comfortable for me. Be sure to make sure they are working before leaving guset services.

The company that does the ASL interpretation for WDW is AWESOME!!!! :)

Its great that they take the time to learn the scripts to shows esp and then choregraph the interpretation so each person that works for the company does the same interpretation. :)

they also provide the ASL interpretation for the Candlelight Processional each Christmas :)

I probably should post this on a new thread and might do it as well :) but I wanted to make sure the readers of this particular thread see this ..esp you TALKING HANDS :)

I found this YouTube video of Voices of Liberty (preshow for the American Exprience show at the American Pavillion at EPCOT) singing and signing in ASL the song LET THERE BE PEACE ON EARTH.

Voices sings LET THERE BE PEACE ON EARTH at the end of the Candlelight Processional but watching this video was the first time that I have seen them sign in as well as sing it

I have posted the video on my Disney MySpace page which you can find at www.myspace.com/dizneluver

Hope you enjoy it :)

KD <>< :)

I probably should post this on a new thread and might do it as well :) but I wanted to make sure the readers of this particular thread see this ..esp you TALKING HANDS :)

I found this YouTube video of Voices of Liberty (preshow for the American Exprience show at the American Pavillion at EPCOT) singing and signing in ASL the song LET THERE BE PEACE ON EARTH.

Voices sings LET THERE BE PEACE ON EARTH at the end of the Candlelight Processional but watching this video was the first time that I have seen them sign in as well as sing it

I have posted the video on my Disney MySpace page which you can find at www.myspace.com/dizneluver

Hope you enjoy it :)

KD <>< :)

I believe WDW did good job with provide all the communciations accesses for deaf people. I went there recent january trip and i took advantage of ever RC ( reading captions).
however, I encountered some CM seem clueless about RC and my sister (hearing) had to explaining to some CM what RC was and had to point to the wall of back room with sign. They was like Oh! allright and gave me and my brother the post with reflective board. we sat and waitied and waited and show started up and sign never came on and I was like huh? clearly to me they have thought sign would come on automallicy which is not true..
Anyway, I was disappointed that have happened to us three times in a week. Other times, I told CM beforehand the shows started. I expected them to let me and brother plus my sister in the show room earlier before the crowd so we can sit at better location to read the caption from behind. CM didnt let us in and all crowds went in and shockingly CM was like umm um um and asked the senior CM what to do with me and my family of five. They had to asked a big family to leave the front row so we can sit there wtih RC post. Family were very very angry at us for make them to leave but personally They cant blame me.


Sorry if this sound negative complainets But, There are jsut Lack of knowledge of RC and how to use it. I am jsut surprised that CM didnt remember that we have to sit there before crowd can be let in .

I hope i can fix it if I ever get accepted into college program and i could talk to managers and ask them to see how can i assist with that to jsut training CM how to use RC and be more aware of that option rather than be clueless.

thats all i can do .. prehap not i dunno...

sorry your time wasnt all perfect like we would hope.

I would like to suggest you write what you wrote here in a letter to the WDW management.

Sound like to me they arent being consistant in training CM on disability issues from year to year...

and they cant change that if they dont know that it's a problem.

just my two cents

Kelly D <>< :mickeykid

Where i can find address and etc...? or website?

I would be happy to write letter to them and see if that would make impact or not?

also do you want to help me out by point things out?

I agree that it seem wdw have slipped with their service esp toward to deaf/hard of hearing people.

I think its problem because deaf/ hard of hearing dont really request often nor ask for one or help. I think many of them feel like they want to be treated as like "normal". saddenly, that is so true with so many people and they still dont take advantage of service that WDW offer them. I am not sure how many actually used service or not?


Anyway back to the point, Letter to WDW management sound good to me!! i dont even think of that beforehand! geez how silly of me!

hope to hear from you:mickeykid

Quote:

---

Originally Posted by LizzieLucky84

I believe WDW did good job with provide all the communciations accesses for deaf people. I went there recent january trip and i took advantage of ever RC ( reading captions).
however, I encountered some CM seem clueless about RC and my sister (hearing) had to explaining to some CM what RC was and had to point to the wall of back room with sign. They was like Oh! allright and gave me and my brother the post with reflective board. we sat and waitied and waited and show started up and sign never came on and I was like huh? clearly to me they have thought sign would come on automallicy which is not true..
Anyway, I was disappointed that have happened to us three times in a week. Other times, I told CM beforehand the shows started. I expected them to let me and brother plus my sister in the show room earlier before the crowd so we can sit at better location to read the caption from behind. CM didnt let us in and all crowds went in and shockingly CM was like umm um um and asked the senior CM what to do with me and my family of five. They had to asked a big family to leave the front row so we can sit there wtih RC post. Family were very very angry at us for make them to leave but personally They cant blame me.


Sorry if this sound negative complainets But, There are jsut Lack of knowledge of RC and how to use it. I am jsut surprised that CM didnt remember that we have to sit there before crowd can be let in .

I hope i can fix it if I ever get accepted into college program and i could talk to managers and ask them to see how can i assist with that to jsut training CM how to use RC and be more aware of that option rather than be clueless.

thats all i can do .. prehap not i dunno...

---

Email Guest Services at wdw.guest.communications@disneyworld.com

Someday I hope to become an interpreter for WDW. I am currently enrolled in ASL at my high school, and will be majoring in ASL interpreting at Bethel in about a year. I've always loved being apart of people's lives by bettering their experiences, whether it's back stage or in the foreground. I hope to make it to Disney as an interpreter, but if it doesn't happen for me I will be content to interpret anywhere. I just think that everybody needs Disney Magic in their lives hearing or not. :)