45 day cancel policy? It's still 5 right?

PortVista · 11-30-2009, 10:13 PM

I just booked a room at Pop Century for January online and the Disney website gave me this message on the top of the page where you make the payment:

"Please select an amount to pay today in order to confirm this reservation. If you choose to apply a deposit, notification of cancellation must be received at least 45 days prior to your check-in date in order to receive a full refund of the deposit."

Anyone know what that is all about? It only gives you one option and that's 50% deposit. I know you can cancel up to 5 days prior to check-in for a FULL refund, and it states that later under the terms of service. I hope they don't change the 5 day cancel policy as it's very difficult to make firm plans that far in the future -- plus I usually modify my reservations at the last minute.

**tiggerguy** · 11-30-2009, 10:21 PM

I know at one time the 5 day cancellation rule pertained to room only deals and the 45 day policy was on package deals.

PortVista · 11-30-2009, 10:34 PM

Oh that's interesting -- it's probably just a small bug.

NC_WDW_Daddy · 12-01-2009, 07:48 AM

Might want to call and confirm the policy so you don't become victem to a computer hic-cup.

Carolla · 12-01-2009, 11:15 AM

The bookings on the web are often considered packages and can be subject to the 45 day policy. I would not book over the web is you want the five day cancellation policy. Don't assume it's a bug!

PortVista · 12-01-2009, 01:56 PM

Well I think it's safer than calling, at least if you are a FL resident. Once the rep didn't click on the FL resident offer and quoted me a higher price. The phone reps are looking at almost identical version of the public website, so you can actually get on and check prices before you call.

I looked at my confirmation email, and there it says "TERMS AND CONDITIONS FOR ROOM ONLY RESERVATIONS" --
--
Cancellation Policy
In order to receive a full refund of your deposit, notification of cancellation must be received at least five (5) days prior to your arrival date. To cancel or modify an existing room reservation, call (407) 939-7429†.
--

SuzyQ · 12-01-2009, 05:22 PM

I would call and ask Disney to confirm the cancellation policy and to send you an updated confirmation. These little 'bugs' can happen - but if Disney has that in their system under your reservation, they can hold you to it.

Beckypooh1972 · 12-01-2009, 11:20 PM

We almost had to cancel our December package but didn't. When we were looking at our options we were told we would get back $100.00 of our $200.00 deposit if we cancelled between 45 and five days out from our trip or we could re-book for a future trip and apply the deposit to another trip without losing any money. You could always call to ask about the policies around the specific package you booked...

allisa · 12-04-2009, 02:34 AM

I thinks that you have to go and book that. Its nice and interesting offer. Its just a little amount.

LILYCOOL · 12-29-2009, 05:03 AM

It saved money?

11-30-2009, 10:13 PM	#1
PortVista A-Ticket holder Join Date: Oct 2009 Posts: 8	45 day cancel policy? It's still 5 right? I just booked a room at Pop Century for January online and the Disney website gave me this message on the top of the page where you make the payment: "Please select an amount to pay today in order to confirm this reservation. If you choose to apply a deposit, notification of cancellation must be received at least 45 days prior to your check-in date in order to receive a full refund of the deposit." Anyone know what that is all about? It only gives you one option and that's 50% deposit. I know you can cancel up to 5 days prior to check-in for a FULL refund, and it states that later under the terms of service. I hope they don't change the 5 day cancel policy as it's very difficult to make firm plans that far in the future -- plus I usually modify my reservations at the last minute.

11-30-2009, 10:21 PM	#2
tiggerguy WDWRadio Moderator Join Date: Mar 2004 Location: in a house Posts: 13,040	Re: 45 day cancel policy? It's still 5 right? I know at one time the 5 day cancellation rule pertained to room only deals and the 45 day policy was on package deals. __________________ Brian WDWRadio Moderator

11-30-2009, 10:34 PM	#3
PortVista A-Ticket holder Join Date: Oct 2009 Posts: 8	Re: 45 day cancel policy? It's still 5 right? Oh that's interesting -- it's probably just a small bug.

12-01-2009, 07:48 AM	#4
NC_WDW_Daddy Annual Passholder Join Date: Jul 2008 Location: Richlands, NC Posts: 3,158	Re: 45 day cancel policy? It's still 5 right? Might want to call and confirm the policy so you don't become victem to a computer hic-cup.

12-01-2009, 11:15 AM	#5
Carolla C-Ticket Holder Join Date: Sep 2009 Posts: 155	Re: 45 day cancel policy? It's still 5 right? The bookings on the web are often considered packages and can be subject to the 45 day policy. I would not book over the web is you want the five day cancellation policy. Don't assume it's a bug!

12-01-2009, 01:56 PM	#6
PortVista A-Ticket holder Join Date: Oct 2009 Posts: 8	Re: 45 day cancel policy? It's still 5 right? Well I think it's safer than calling, at least if you are a FL resident. Once the rep didn't click on the FL resident offer and quoted me a higher price. The phone reps are looking at almost identical version of the public website, so you can actually get on and check prices before you call. I looked at my confirmation email, and there it says "TERMS AND CONDITIONS FOR ROOM ONLY RESERVATIONS" -- -- Cancellation Policy In order to receive a full refund of your deposit, notification of cancellation must be received at least five (5) days prior to your arrival date. To cancel or modify an existing room reservation, call (407) 939-7429†. --

12-01-2009, 05:22 PM	#7
SuzyQ C-Ticket Holder Join Date: Feb 2008 Posts: 140	Re: 45 day cancel policy? It's still 5 right? I would call and ask Disney to confirm the cancellation policy and to send you an updated confirmation. These little 'bugs' can happen - but if Disney has that in their system under your reservation, they can hold you to it. __________________ Suzy suzy@mousefantravel.com affiliated w/ MEI & Mouse Fan Travel

12-01-2009, 11:20 PM	#8
Beckypooh1972 A-Ticket holder Join Date: Apr 2009 Posts: 4	Re: 45 day cancel policy? It's still 5 right? We almost had to cancel our December package but didn't. When we were looking at our options we were told we would get back $100.00 of our $200.00 deposit if we cancelled between 45 and five days out from our trip or we could re-book for a future trip and apply the deposit to another trip without losing any money. You could always call to ask about the policies around the specific package you booked...

12-04-2009, 02:34 AM	#9
allisa A-Ticket holder Join Date: Nov 2009 Posts: 6	Re: 45 day cancel policy? It's still 5 right? I thinks that you have to go and book that. Its nice and interesting offer. Its just a little amount. __________________ online gambling Last edited by allisa; 12-24-2009 at 01:06 AM..

12-29-2009, 05:03 AM	#10
LILYCOOL B-Ticket Holder Join Date: Dec 2009 Posts: 52	Re: 45 day cancel policy? It's still 5 right? It saved money? __________________ In winter,if you never owned even one pair of elephant paws ,it's really a pity. I hear and I forget. I see and I remember. I do and I understand. -- Confucius

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