Phone vs. Online Reservations

Winnie · 11-27-2006, 11:04 PM

Okay - While listening to this weeks podcast the debate as to whether to book online vs phoning was brought up. I want to put my 2 cents. I would rather call in to the DVC or Disney reservations. Even if the Dining was available online I would rather call in. Here is why:

1) I get to talk to a live person with that Disney Personality. This tends to always put me in a happy Disney Mood!

2) It keeps people employed. Too much today is technical (online) and this tends to eliminate jobs.

3) If something isn't available, having a live person on the phone provides instant options provided without having to try over and over and over for what I want.

I think that is all, but I will add more later as I think about it!

SnwhtNdwrfs · 11-27-2006, 11:53 PM

I personally like to talk to people. There is just something about human interaction!

Raidermatt · 11-28-2006, 04:08 PM

If its a good interface, I'd use the online option everytime for both lodging and dining. The phone reps can be great, but it takes longer and sometimes you get a rep who isn't knowledgable about the options.

That said, the current booking interface is pretty poor.

Jiminy Cricket · 11-28-2006, 04:18 PM

I love talking to the CRO CMs. Last time I made reservations for a WDW resort I talked with the CM for an extra 15 mintues about WDW, etc.

lonegungirl · 11-30-2006, 12:53 AM

Actually, I think the greater incentive to book by phone, is that the cancellation policy is much more strict with online bookings. Reservations can be cancelled with the deposit refunded 6 days before arrival by phone, but 45 days out online.

11-27-2006, 11:04 PM	#1
Winnie Fastpass Holder Join Date: Mar 2005 Location: Michigan Posts: 745	Phone vs. Online Reservations Okay - While listening to this weeks podcast the debate as to whether to book online vs phoning was brought up. I want to put my 2 cents. I would rather call in to the DVC or Disney reservations. Even if the Dining was available online I would rather call in. Here is why: 1) I get to talk to a live person with that Disney Personality. This tends to always put me in a happy Disney Mood! 2) It keeps people employed. Too much today is technical (online) and this tends to eliminate jobs. 3) If something isn't available, having a live person on the phone provides instant options provided without having to try over and over and over for what I want. I think that is all, but I will add more later as I think about it! __________________ BETH ~ I BELIEVE in Make Believe,Dreams & Wishes Is It time To Go Back Yet?? *Happy DVC Member - Beach Club Villas (Please: Say Hi to Captain Art For Me!)* BCV - October 2010 - Family Trip@Food & Wine Festival and MNNSHP!!! BCV - June 2009 - Family Trip BCV - October 2008 - MNNSHP-Just the two of us! BCV - May 2008 - Flower & Garden/Epcot - Just the two of us! BCV - January 2008 - Marathon Weekend - Just the two of us! (We finally got to meet Lou & his wonderful family) BCV - May 2007 – Family Trip, Flower & Garden/Epcot and Star Wars!!! BCV - October 2006 – Family Trip, Anniversary, Food and Wine/Epcot & MNSHHP!!!! ASM & BCV - June 2006 – Family Trip, Flower & Garden/Epcot and Star Wars!!! BCV - October 2005 - Family Trip, Anniversary, Family Trip, Food and Wine/Epcot & MNSHHP!!!! OKW & BWV - March 2005 - Quick and needed fun trip! Just the two of us! BC - Honeymoon- April 2004 Off Site - 1997 - I was a poor college student staying with my favorite aunt!

11-27-2006, 11:53 PM	#2
SnwhtNdwrfs Dancing with the dwarfs! Join Date: Apr 2005 Location: Being entertained by the voices in my head Posts: 44,274	I personally like to talk to people. There is just something about human interaction! __________________ A person who won't read has no advantage over one who can't read. Mark Twain

11-28-2006, 04:18 PM	#4
Jiminy Cricket Ultimate Park "Hopper" Join Date: Aug 2004 Location: 1,031 miles from WDW in Central Indiana Posts: 4,688	I love talking to the CRO CMs. Last time I made reservations for a WDW resort I talked with the CM for an extra 15 mintues about WDW, etc. __________________ *Lord High Keeper of the Knowledge of Right and Wrong, Counselor in Moments of Temptation, and Guide along the Straight and Narrow Path and Oldest Active DWT/WDW Radio Member* DL: 1955* (1) WDW: 1977* (2), 1980* (2), 1985* (3), 1989* (3), 1996 (ASMu-3), 1999 (ASMo-3), 2000 (ASMu-2/PO-2), 2001 (ASMu-5), 2002 (ASMu-5), 2003 (ASMo-5), 2004* (8), 2004 (ASMo-8), 2005 (PC-10), 2006* (15), 2007* (20), 2008* (22), 2009* (26) 2010* (27) 2011* (32) 2012* (?) Off Property Total Days @ Parks = 204*

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11-28-2006, 04:08 PM	#3
Raidermatt B-Ticket Holder Join Date: Nov 2006 Posts: 63	If its a good interface, I'd use the online option everytime for both lodging and dining. The phone reps can be great, but it takes longer and sometimes you get a rep who isn't knowledgable about the options. That said, the current booking interface is pretty poor.

11-30-2006, 12:53 AM	#5
lonegungirl A-Ticket holder Join Date: Sep 2006 Posts: 18	Actually, I think the greater incentive to book by phone, is that the cancellation policy is much more strict with online bookings. Reservations can be cancelled with the deposit refunded 6 days before arrival by phone, but 45 days out online.