Phone vs. Online Reservations

[Winnie]

Okay - While listening to this weeks podcast the debate as to whether to book online vs phoning was brought up. I want to put my 2 cents. I would rather call in to the DVC or Disney reservations. Even if the Dining was available online I would rather call in. Here is why:

1) I get to talk to a live person with that Disney Personality. This tends to always put me in a happy Disney Mood!

2) It keeps people employed. Too much today is technical (online) and this tends to eliminate jobs.

3) If something isn't available, having a live person on the phone provides instant options provided without having to try over and over and over for what I want.

I think that is all, but I will add more later as I think about it!

[SnwhtNdwrfs]

I personally like to talk to people. There is just something about human interaction!

[Raidermatt]

If its a good interface, I'd use the online option everytime for both lodging and dining. The phone reps can be great, but it takes longer and sometimes you get a rep who isn't knowledgable about the options.

That said, the current booking interface is pretty poor.

[Jiminy Cricket]

I love talking to the CRO CMs. Last time I made reservations for a WDW resort I talked with the CM for an extra 15 mintues about WDW, etc.

[lonegungirl]

Actually, I think the greater incentive to book by phone, is that the cancellation policy is much more strict with online bookings. Reservations can be cancelled with the deposit refunded 6 days before arrival by phone, but 45 days out online.