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Mouse | Tunes Discuss Phone vs. Online Reservations in the Site News and Information forums; Okay - While listening to this weeks podcast the debate as to whether to book online vs phoning was brought up. I want to put my 2 cents. I would ...
  1. #1
    Winnie's Avatar
    Winnie is offline Fastpass Holder
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    Phone vs. Online Reservations

    Okay - While listening to this weeks podcast the debate as to whether to book online vs phoning was brought up. I want to put my 2 cents. I would rather call in to the DVC or Disney reservations. Even if the Dining was available online I would rather call in. Here is why:

    1) I get to talk to a live person with that Disney Personality. This tends to always put me in a happy Disney Mood!

    2) It keeps people employed. Too much today is technical (online) and this tends to eliminate jobs.

    3) If something isn't available, having a live person on the phone provides instant options provided without having to try over and over and over for what I want.

    I think that is all, but I will add more later as I think about it!
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  2. #2
    SnwhtNdwrfs's Avatar
    SnwhtNdwrfs is offline Dancing with the dwarfs!
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    I personally like to talk to people. There is just something about human interaction!


  3. #3
    Raidermatt is offline B-Ticket Holder
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    If its a good interface, I'd use the online option everytime for both lodging and dining. The phone reps can be great, but it takes longer and sometimes you get a rep who isn't knowledgable about the options.

    That said, the current booking interface is pretty poor.

  4. #4
    Jiminy Cricket's Avatar
    Jiminy Cricket is offline Ultimate Park "Hopper"
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    I love talking to the CRO CMs. Last time I made reservations for a WDW resort I talked with the CM for an extra 15 mintues about WDW, etc.
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  5. #5
    lonegungirl's Avatar
    lonegungirl is offline A-Ticket holder
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    Actually, I think the greater incentive to book by phone, is that the cancellation policy is much more strict with online bookings. Reservations can be cancelled with the deposit refunded 6 days before arrival by phone, but 45 days out online.

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