Magical Express done wrong
Bad weather brought many into Orlando Airport in the middle of the night. The ME bus was about full yet they held our bus and two others for over a half an hour. Tired adults and very sleepy children should have been in hotels before we ever departed. 5 stops. Video music playing over and over when film ended, way to much at 2 in the morning.
Going home on Thanksgiving morning. Bus was late, yet was sitting out in Parking Lot in the distance at POR. All these people standing in the middle section of the Lobby Arrival Center, cars coming at you from the front and back of this large group of people. Sitting ducks we were. We were first stop, thank goodness. 5 stops and they should have capped it at three. Not enough seats. People were lap sitting their children to make room for the last two stops. Nuts. We had such a different experience over the summer. Hope you Mousefest folks have better luck. It was perfect for our August trip.
Gabe, you're getting the wrong idea from my posts. It was your driver, NOT Disney!
Please reread my previous posts. My very first post in this thread (post #6), in response to your original post, faulted the driver for overstuffing the bus and for going against Disney's set procedures. I advised you to report the driver to Disney for NOT following procedure. At the resorts, for the run from the resorts to MCO, there is no Disney Cast Member on-site and in charge of the situation. It is up to the driver to deny boarding and/or call for another bus. In other words, it is up to the driver to follow Disney's procedures.
Originally Posted by HauntedGabe
At the airport, Disney has CMs to monitor things. At the resorts, they rely on the driver (a Mears employee) to do his/her job and do the right thing. As I advised you in post #6, THE DRIVER made a bad and unsafe decision and should be reported for allowing a potentially unsafe situation. Disney would not have wanted that to happen. If you contact Disney about it, you can contribute to preventing future incidents.
The logistics and dispatching and scheduling is, in short: Disney plans for bus #123 to stop at Old Key West to pick up 15 passengers with reservations, then stop at Port Orleans Riverside to pick up 15 passengers with reservations, then finally stop at Port Orleans French Quarter to pick up 15 passengers with reservations (these numbers are just examples, of course!). That's 45 passengers, on a bus that holds something like 53. The problem comes when 10 or 15 ADDITIONAL passengers show up, people who maybe had reservations for earlier buses and missed them for one reason or another. Disney's procedure is to DENY BOARDING if there won't be room for them (the driver has the numbers). If the driver fails to abide by that rule, that is not a problem with Disney's planning and logistics, but rather it's a problem wth a subcontractor employee's failure to follow the set procedure, and in doing so might enrich himself/herself ... more passengers equals a greater potential for tips.
In post #8 above, I noted that rude and clueless guests might miss their return bus either accidentally or on purpose, and then try to board the next bus anyway. It is the fault of the guest for being rude and the driver for allowing them on the bus in the first place. Please reread my post #8. I specifically stated that Disney does NOT overbook DME buses.
In your situation, Disney didn't design your bus to be overcrowded. Please reread what I wrote in posts 6 and 8. You're overreacting to things that I never even said.