RANT!! Disney's phone system
Okay, I need to rant about this, because it's going to bug me all day until I get it out.
We've heard all the complaints before about the pointlessness of the hoops Disney makes you go through when you call them. Yes, I've been to WDW before. Yes, I've been at least once since 2000. Yes, I've been 5 or more times. This is all much more annoying when you realize the FIRST thing they ask me is for my resort reservation number - they have my entire history by having that number, there's no need to ask me for it all again!
But now today I experienced something far far worse. After going through all that bologna and finally getting to the selection about what I'm calling for, I chose 2 to modify my existing reservation. FINALLY I get a human being. "Hi, thank you for calling Disney, what can I do for you?" "I'd like to add a day on to the beginning of my reservation." "Okay, right now our systems are undergoing an enhancement, so I can't pull up your reservation. You should try calling back in a couple hours."
Where do I even start. First, why not simply tell me that at the START of the phone tree, rather than making me go through that mess just so a human being can tell me. Second, why are your systems going through an "enhancement" during business hours, rather than before the phone lines open at 7am? Third, since I've already chosen "2 to modify an existing resort reservation", why do you need to ask me what you can help me with if you KNOW you can't help me!!! Fourth, I don't care if you can't pull up my reservation - *I* know exactly what I want to do! You should be offering to take all my information down on pen and paper if necessary, and make the changes when your system complete their "enhancement".
(.... breathe, Itty, breathe.....)
Okay. I'm better now. Thank you for letting me vent. :-)