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The Walt Disney Company Discuss Nothing Goofy About Seminar On Customer Service, Disney-Style in the Miscellaneous Disney forums; From the Hartford Courant (Hartford, Connecticut): ================================================= Nothing Goofy About Seminar On Customer Service, Disney-Style June 15, 2007 By JESSICA MARSDEN, Courant Staff Writer Associated Electro-Mechanics is unlikely to send ...
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    Post Nothing Goofy About Seminar On Customer Service, Disney-Style

    From the Hartford Courant (Hartford, Connecticut):
    =================================================
    Nothing Goofy About Seminar On Customer Service, Disney-Style
    June 15, 2007
    By JESSICA MARSDEN, Courant Staff Writer

    Associated Electro-Mechanics is unlikely to send a "cast member" to repair your glass crusher, nor will "pixie dust" help to get that machine up and running again.

    Magic of that sort is a tool of the trade at Disney World, where every employee has a "role in the show." In the industrial Connecticut River valley, skill and elbow grease are the weapons of choice.
    =================================================
    Full story here: courant.com | Nothing Goofy About Seminar On Customer Service, Disney-Style
    Check out my blog or MySpace.

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    A good book, to follow up this article, is "The Disney Way". It's about how to institute Disney's management style in your company.
    When you wish upon a star.....
    LAUGHTER IS TIMELESS, IMAGINATION HAS NO AGE AND DREAMS ARE FOREVER.
    Adults are only kids grown up, anyway. WD
    ...That's the real trouble with the world. Too many people grow up. WD
    "For those who get it, no explanation is necessary. For those who don't, no explanation will do."


    http://wdwhomesick.wordpress.com/

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