Your Walt Disney World Information Station
Results 1 to 4 of 4
The Walt Disney World Trivia Books & Audio Guides to WDW Discuss Still Waiting... in the WDWRadio.com forums; I purchased the 5 cd audio guide on Jan 13th, paid 4.95 for priority shipping, and STILL no guides. I understand that Lou is on yet another cruise, but this ...
  1. #1
    ddposttime is offline A-Ticket holder
    Join Date
    Aug 2009
    Posts
    3

    Angry Still Waiting...

    I purchased the 5 cd audio guide on Jan 13th, paid 4.95 for priority shipping, and STILL no guides.
    I understand that Lou is on yet another cruise, but this is bad business.
    Another suggestion would be to at LEAST post a contact phone number for issues of this nature. When you are asking customers for financial info and money, a customer shouldn't have to go "searching" for a way to contact the provider.

  2. #2
    N.J.boy@N.C.St.'s Avatar
    N.J.boy@N.C.St. is offline Fastpass Holder
    Join Date
    Nov 2010
    Location
    Raleigh, NC
    Posts
    889

    Re: Still Waiting...

    When I bought the audio guides and both trivia books I waited about 10, 11 days or so...he ships through USPS ground, and he runs the business that they are sold through. He processes the orders himself, so it does take a while. And he is on a 2nd cruise, as well as in WDW...maybe he shipped them right before he left. If you don't get them by Monday, I would suggest e-mailing Lou and see what the case is with your order. I would assume he hasn't forgotten...just quite busy.
    Follow me on twitter! http://twitter.com/NJboyatNCstate

    June 1997, July 2002, August 2005, August 2006, February 2008, July 2008, August 2008, June 2009, July 2010, November 2010, July 2011

    2011 Trip Report:
    Part 1: http://www.wdwradio.com/forums/trip-...nto-parks.html
    Part 2: http://www.wdwradio.com/forums/trip-...7-23-11-a.html
    Part 3: http://www.wdwradio.com/forums/trip-...24-7-26-a.html
    Part 4: http://www.wdwradio.com/forums/trip-...e-already.html

  3. #3
    Lou Mongello's Avatar
    Lou Mongello is offline Lou Mongello (AKQJ10) - WDW Trivia Book Author and Site Owner/Admin
    Join Date
    Jan 2004
    Location
    Orlando, FL
    Posts
    9,575

    Re: Still Waiting...

    Hello. I am actually still at sea on the Disney Dream, but saw this post and wanted to respond immediately

    Please note that orders are normally processed and shipped withing 24-48 hours of payment being received. Based on your order date, I can only assume that your shipment was lost in transit. I will, of course send you another set as soon as I return next week, and would be happy to refund your shipping costs to apologize for the unusual delay.

    As for contact information, it (including my personal phone number) is available on your paypal receipt, and my email address (lou@wdwradio.com) is freely available on the site, as well as through the contact form (Contact Lou Mongello | WDW Radio - Your Walt Disney World Information Station by Lou Mongello).

    Sorry that you were unable to find that information to contact me directly, but hope that either you receive the first shipment in the next few days, or understand what may have happened and know that another set is on its way as soon as I return

    Thank you for your understanding and patience. Again, if you have any questions or concerns, please email me at lou@wdwradio.com
    Lou Mongello
    Host, Author & Site Owner
    AKQJ10 >: 4 8 15 16 23 42


  4. #4
    ddposttime is offline A-Ticket holder
    Join Date
    Aug 2009
    Posts
    3

    Re: Still Waiting...

    lou recieved the guides you resent to me today thanks your a stand up guy. dennis

Similar Threads

  1. Waiting List for Studios & Archives
    By WDW4Ever in forum Ask The Disney Experts
    Replies: 3
    Last Post: 09-18-2009, 05:08 PM
  2. Disney bids to make the waiting fun
    By Timbo in forum Other Disney Parks
    Replies: 0
    Last Post: 05-31-2007, 11:13 AM
  3. What do you do when you are waiting for someone to post?
    By Suiteliferoxs in forum General Discussions
    Replies: 7
    Last Post: 10-09-2006, 08:25 PM
  4. waiting list
    By kimj in forum Disney Vacation Club
    Replies: 4
    Last Post: 04-23-2006, 04:18 PM
  5. Waiting...
    By dzney4lyf in forum General Discussions
    Replies: 1
    Last Post: 10-10-2005, 12:35 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •