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Walt Disney World (WDW) News Discuss Walt Disney World Reservation System Undergoes Outage in the News & Rumors forums; ...
  1. #1
    MickeyBabe's Avatar
    MickeyBabe is offline Lady Administrator..................... Sassy but Humble Parks Game Player
    Join Date
    Feb 2004
    Second star to the right...

    Arrow Walt Disney World Reservation System Undergoes Outage

    I recieved an e-mail from my travel agent with this announcement and I thought I'd share it with all of you....

    The Walt Disney World reservation system will undergo a scheduled upgrade later this week to install new software. During this time, existing Walt Disney World packages and room reservations will NOT be available for access.

    Q) When will this outage occur?
    A) System upgrade begins Thursday afternoon (October 19) and is scheduled to end Monday afternoon (October 23)

    Q) How will this affect me if I'm staying at the Walt Disney World Resort during this outage?
    A) Guests staying at the Walt Disney World Resort will see little - if any - impact as a result of this outage. We encourage guests to use Express Check-Out from their Walt Disney World Resort Hotel to ensure a smooth check-out process during this outage.

    Q) What if I want to book my vacation during this outage?
    A) Reservations will be taken. However, estimated rate quotes will be provided and confirmations for new bookings, modifications or payments will not be sent until after the upgrade is complete.

    Q) What WILL be available during this outage?
    A) The following items will continue to be available and booked as normal:

    Disneyland Resort packages and tickets
    Disney Cruise Line vacations
    Walt Disney World dining, recreation (including golf) and tours reservations
    La Nouba by Cirque du Soleil tickets

    Q) What if I have a payment due during the outage?
    A) The Disney Reservation Center will continue to accept payment information. However, confirmations for payments will not be sent out until after the upgrade is complete.

    Q) Why is the outage happening?
    A) Like any business, we continually evaluate new technology and invest in systems that allow us to maintain the best service possible. This outage will be used to install new software so that our reservation system continues to operate at maximum performance.

    - Walt Disney Travel Company -

    Thank you to Fairytale Destinations for this information.
    Last edited by MickeyBabe; 10-18-2006 at 09:43 AM.
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  2. #2
    Join Date
    Jan 2005
    Too bad I don't have a trip planned to call and make changes or additions to.

  3. #3
    disneyveteran's Avatar
    disneyveteran is offline 24 trips to the World and counting
    Join Date
    Jan 2005
    Just outside Chicago, IL
    Phew, made all the reservations yesterday. Dodged that bullet

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