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WDW Theme Parks Discuss Photopass Question in the Vacation Planning forums; I forgot to order some photos I wanted from Photopass and now they have expired. Anyone know if there is a way to get them back?...
  1. #1
    Stitch's Avatar
    Stitch is offline Blogger, Artist, Creative Genius
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    Photopass Question

    I forgot to order some photos I wanted from Photopass and now they have expired.

    Anyone know if there is a way to get them back?

  2. #2
    newdrama12's Avatar
    newdrama12 is offline D-Ticket Holder
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    The best that I could say is to contact the photopass people and see if there is anything that they can do. Other than that, I can't think of anything else. Hope that it all works out for you.
    You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality" - Walt Disney

  3. #3
    MagicMom's Avatar
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    If you log onto Disney Photopass' Web Site you first need to go to the help section. From there, click on "Contact Us." There is a link there to complete a Retrieve Photo Form. I just went through the same thing and they were able to retrieve my photos pretty quickly. It takes them a few days to respond but they will.

    If you would rather call, you can leave them a detailed message (photopass id numbers included) at 407-560-6068.
    Last edited by MagicMom; 01-18-2009 at 08:49 PM. Reason: bad url

  4. #4
    MagicMom's Avatar
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    Ok. I just checked the procedure for finding the page I was talking about.

    Log In at the photopass web site.
    Click HELP
    Click CONTACT GUEST SERVICES (at the bottom of the page)
    Click SEND US AN EMAIL

    The dialogue box that pops up will have another link to the "Fill out our lost card/lost photo form."

    You could click that link or simply send them an email from the dialogue box asking them to reinstate your pictures.

    Sorry to be a pest!

  5. #5
    Stitch's Avatar
    Stitch is offline Blogger, Artist, Creative Genius
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    I did send a message. I was just wondering if anyone else had an issue like this.

  6. #6
    joanna71985's Avatar
    joanna71985 is offline Friend of the Disney Characters!!
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    I don't think photos can be brought back once expired though.
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  7. #7
    WDWmemories's Avatar
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    I have always heard that 'once they are gone, they are gone'. But I have never heard of anyone who actually tried to get them back.
    Please let us know what you find!
    Check out free high resolution Disney World Pictures and Disney Vacation information.

  8. #8
    MagicMom's Avatar
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    I got the same set back twice! Once in December, and yesterday. You just need to contact them. Even after they are expired they are archived, but I am not sure for how long. My problem was with my operating system, not the usual procrastination. It was too old to handle the software needed to build projects. Once I updated my OS I was back on track and placed my orders yesterday.

  9. #9
    Stitch's Avatar
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    Woohoo! They reloaded my photos and gave me 10 days to order!

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