To not have information on the specific Limited Time Magic is one thing. To not know what the program is? That's totally inexcusable. Especially when the message during the hold music tells callers to ask about the magic taking place during their visit.
We all saw it from the time Disney launched this...most of it is Wing It.
I still contend that, even if they can't the phrase "Limited Time Magic" appears somewhere in a training manual.
Any word on if the Jingle Cruise has been be open during the Christmas parties? Traditionally that ride has been closed down for the evening hard ticket event. Now that they're theming it to the holiday, I'm wondering if it's open.